A Tale of Two Telcos

[This week’s Communications column for the Vanuatu Independent.]

Last week I reported that, in spite of requests for information, neither TVL nor Digicel had responded in time for publication. I’m glad to say that in the days following, both of them contacted me. The way in which they did so was quite interesting to me, so this week I’ll share a few details, mixing them liberally with anecdote and observation of my own.

As with all such gossipy pieces, it’s possible the end result will tell you more about the author than the subjects.

Tanya Menzies, CEO of Digicel Vanuatu, was first to respond. She apologised that she hadn’t answered in the time I requested, but was quick to suggest we meet for coffee and a chat.

The ‘chat’, when it happened, lasted over two hours.
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