Stuck in the Middle with Neil

Oy. Neil McAllister is at it again, saving the online world by describing how Mom & Pop shops can compete with the Amazons of the world. With retail giants like Tesco and even Sears building out programming interfaces (APIs) that will allow people to buy mattresses and microwave ovens with their mobile phones (srsly. ed.) , he claims that small businesses are more vulnerable than ever.

(You know, I once thought Fatal Exception was a quirky title for a column, but now I realise it’s just an accurate description of the cognitive processes of its author.)

McAllister writes:

Ask any company that hosts an open source software project how many outsiders actually commit code changes on a regular basis and you’re likely to hear a discouraging figure.

His conclusion is that low uptake makes opening APIs a high risk activity. That’s as may be, but isn’t it equally possible that these organisations aren’t successful because they’re doing it wrong?

Unless I have some kind of moral ownership stake in the project (such as I might have if I maintained a Linux software package, for example) what incentive to I have to invest my time? I understand the reasons for it, but many large businesses today are notoriously unreliable when it comes to strategy. Driven as they are by quarterly returns and subject to the whim of an increasingly sociopathic class of managers driven by MBA culture to abstract all decisions into monetary terms, why in the hell should I, the lowly FOSS developer, want to hitch my wagon to their star?

(More accurately, they’re asking me to hitch my horse to their wagon, without giving me any say on the destination or even the route.)

There are a few organisations who really get how community relations and management work, but they are a tiny minority. The overwhelming majority baulk when they come to the realisation that FOSS means sharing ownership and control.

None of this is news to us geeks. What gets me riled up about this article is that someone who should know better spends his time chiding FOSS processes for being inappropriate to business status quo instead of explaining to business how they’ve got to adapt to a new set of circumstances.

The reason McAllister doesn’t want to say that is because he’s holding out for a new set of actors in the online world: Middlemen who build out standardised (but presumably proprietary) API and data management services for small and medium businesses so they can keep up with the Amazons and Tescos of the world without having to build their own data infrastructure.

McAllister is, in other words, trying to reinvent the Distributor in an environment that was invented precisely to remove the need for intermediaries. My only response is to apply an aphorism from another age of commercially appropriated social phenomena: ‘You’ve come a long way, baby.

Disaster? What Disaster?

Neil McAllister seems to think we’re on the brink of an abyss. Digital Armageddon is just around the corner, because business’ increasing reliance on pure information makes them liable to meltdown should they sufficiently mismanage it.

But what I’d like to know -and what McAllister conveniently forgets to mention- is: What, exactly, constitutes a ‘True Data Disaster?’

Are we talking about a leak that effectively kills a company’s credibility dead? I don’t think so, because if incompetence or data mismanagement had any kind of real-world relationship with a company’s success, Yahoo!, Amazon, TJX and Heartland Payment Systems and dozens of others would at very least have suffered losses in stock value following their colossally poor management practices.

Are we talking criminal abuse of private information? If that were the case, then Microsoft, Yahoo! and all the nation’s telcos (save Qwest) should be facing imminent demise because of their complicity in the unconstitutional breach of their customers’ privacy in the US Government’s domestic spying programme.

Are we talking straight-up data loss? If so, then Microsoft (hmm, that name keeps coming up) should have taken a dive when they managed quite literally to lose all of Danger Networks’ data.

Or are we talking non-performance and generalised uselessness on a scale that beggars comprehension? If that were the case, then why do large consultancies still manage to win multi-million dollar contracts that suck up centuries of developer time and never actually deliver a thing? Think of the FBI’s famous foray into modernisation, the now-legendary death of the UK’s online medical database and any of a hundred other projects that ended up entirely written off (to the tune of 100s of millions each) without so much as a downward tick in the value of the contracting companies involved.

It seems that in the esoteric world of noughts and ones, belief matters far more than empirical truth, making a true Data Disaster literally inconceivable.

There can’t be a Data Disaster today, because we can’t imagine what one would look like. Likewise, there won’t be a Data Disaster until we become capable of realising that they’re all around us, happening every day.

No Silver Bullet

[Originally written for the Vanuatu Daily Post.]

The recent prisoner escape has –quite understandably– raised emotions among Port Vila residents. Our collective inability to end this chronic threat has led many to call for drastic action in order to resolve the problem once and for all.

If only it were that easy.

Much has been said on the topic, most of it in the heat of the moment. As difficult as it may be when we feel our loved ones are threatened, we need to step back from our emotions so we can properly evaluate the situation.

Let’s consider some of the pronouncements that have been made in the media over the last week or so:

1) Prison escapes are getting worse, not better. Correctional Services is a failure.

Unproven. The frequency of prison escapes has dropped in direct relation to the Government’s commitment of funds and resources to Correctional Services. There’s every reason to believe that escapes will decrease even further once a proper correctional centre is built.

2) Escapes diminished drastically after the VMF were tasked with rounding up prisoners.

Patently false. The largest escape in the history of Port Vila’s history was motivated in part because of the role the VMF played in prisoners’ regular and brutal mistreatment. Joshua Bong was unable to stop a mass escape even when told by the prisoners themselves when the breakout going to happen.

The escapes stopped (until now) only after a thorough-going revamp of procedures accompanied by the construction of a more secure and more humane facility.

3) None of this would have happened if we hadn’t let foreign influences dictate to us.

This is Vanuatu’s problem. Placing the blame on others’ shoulders is intellectually lazy and un-productive.

Prison reform was not foisted upon us. This path was freely chosen by the Government. Not to put too fine a point on it, if both parties were as committed to the process as New Zealand is, it might have been implemented –properly– 5 years ago.

We need to recognise that New Zealand agreed to partner with the Government in reaction to the prisons’ sieve-like security post-1980. We also need to ask ourselves why a programme that is effective in New Zealand consistently fails in Vanuatu.

If reports are correct, the direct cause of the prisoners’ escape was the fact that they were left unsupervised for at least 30 minutes because a guard wanted a cup of tea.

While kastom-based village justice programmes have proven useful in rehabilitating many offenders, a minority of our prisoners are dangerous and probably beyond rehabilitation. I challenge anyone to come up with a more measured and pragmatic plan for them than that which has been proposed.

4) Prison guards should have firearms.

This suggestion flies in the face of prison doctrine world-wide. Guards who interact directly with the prison population are deliberately not given firearms because those weapons can be captured and  turned against them, making the escapee(s) even more dangerous.

Ask yourself: How would you feel if you heard these same prisoners were loose in Port Vila and armed with pistols or assault rifles?

Reports have suggested that the guards allowed themselves to be intimidated by the mere threat of stoning. Clearly, steps need to be taken to ensure they don’t lose control of their charges so easily. But giving guards guns makes things worse, not better.

5) Escaped prisoners’ human rights should be ignored.

Let’s be honest: This is really just a polite way of saying that prisoners should be shot, or at least beaten at will.

Without going into the why’s and wherefor’s of this debate, let’s at least be clear about one thing: If the police or VMF are going to be given the power to summarily punish or even execute certain individuals, then they need some clear rules established concerning when, why and how this happens.

Nobody is going to argue that Kasimir’s rights outweigh those of our sons and daughters. But if we’re going to authorise his trackers to shoot him on sight, what’s keeping your son or daughter out of the crossfire?

When the bullets start flying, they don’t distinguish between Good Guys and Bad.

Moreover, does this death penalty (let’s call it what it is) apply to all escapees? Consider the real case of a young Tannese man straight from the island, jailed for theft. He speaks no Bislama or English and doesn’t fully understand why he’s been incarcerated. Were he to escape, unaware of the consequences, should we shoot him too?

If society is intent on putting aside people’s human rights under certain circumstances, then for its own sake it had damn well better be clear about what those circumstances are, lest the innocent suffer with the guilty.

Equally important, the responsibility for who gets to live and who dies is too great to be trusted to a few individuals, both for their sake and for ours. We as a society must own that choice.

Until the Law says otherwise, killing or beating prisoners after their apprehension is a crime.

6) Prisoners don’t deserve respect or kindness.

Anyone who’s heard the details of the crimes committed by some of these men would be hard-pressed to show even the slightest flicker of compassion. My honest reaction to the news that one of them had kidnapped a young woman from my neighbourhood, torturing and raping her for four days was… well, suffice it to say that I don’t know if he’d survive 5 minutes alone with me.

But before we indulge that desire to return an eye for an eye, we need to remember two things:

  1. Some prisoners truly are psychopaths and a danger to society. But they are the minority. Treating all of them that way becomes a self-fulfilling prophecy. Kick the sweetest-natured dog often enough and eventually he will bite back.
  2. The unbearable, inhuman conditions described by the prisoners themselves led even remand prisoners to escape. Poor prison conditions only made them more desperate, more willing to go to any lengths to escape.

Treating prisoners humanely is a pragmatic concern, not a moral one. Simply put, a prisoner who is treated with a modicum of decency has less reason to run away.

I have no silver-bullet solutions to offer here. That’s because they don’t exist. We’re deceiving ourselves if we pretend they do.

It’s not my place to prescribe the choices Vanuatu society makes about its own offenders. All I’m suggesting is that, when we consider our options, we think them all the way through.

Dealing with its transgressors is one of human society’s defining challenges. It’s a thicket of thorns that has entangled us throughout history, one from which we can never completely emerge.

Snippet

I came across something all too rare these days – a viewpoint well expressed, cogent and thought-provoking:

“We are turning into the society Burke feared. One dominated by emotive, shallow views which applies naive levelling reason to all problems it encounters. This is why our prisons are filling up as crime goes down; why our internet is being censored even as our society becomes more tolerant; why our politics becomes more polarised even as our political parties become more homogeneous. And it is why we seek to gather vast, unprecedented amounts of data about ourselves without bothering to really try and use it, or to consider the consequences of doing so.”

The context is interesting as well: a discussion, cutely titled “The Data-Driven Life“, about the prevalence – and often-unintended influences – of surveillance and data-gathering in modern society. I don’t ever expect much from a Wired writer – or from most commentators on technology – but if nothing else, it provided the catalysis for that plump little gem above.

NEWS FLASH – TVL, Digicel Merge, Announce Joint Venture

[Yes, this is an April Fools’ story. Any relation to actual people or events is purely satirical. ed.]

April 1, 2010 – Port Vila

In a move that stunned the telecommunications industry, Digicel Pacific and Telecom Vanuatu Ltd. have announced a merger, simultaneously unveiling a massive Internet project that could revolutionise communications across the entire Pacific ‘Ring of Fire.’

Jacky Audebeau, CTO of the new joint venture, to be named TeleDigiVanuaCel Ltd., announced the plan at a press conference at the Forari Mine site this morning.

“We’re confident that this joint venture will provide us with the resources necessary to utterly change the way people communicate throughout the Pacific region,” he said.

The plan uses the strong magnetic resonance found in magma chambers buried deep under the Earth’s surface. By inserting large antennas deep underground, the project aims to create signals by generating massive radio waves and transmitting them through these subterranean chambers at
nearly light speed.

Asked whether early work on this technology had anything to do with the recent increase in activity in all of Vanuatu’s volcanoes, Audebeau looked sheepish and muttered only that sometimes to have to break a few omelettes to lay an egg.

The joint venture came about under unusual circumstances, said Audebeau. Apparently, he ran into new Digicel Pacific owner Denis O’Brien at Port Vila’s Anchor Inn last weekend, and a dispute arose over the relative merits of French wine and Irish Whiskey. After 3 hours of bitter dispute and extensive sampling, the two realised they should no longer fight.

“I couldn’t figure out which one of him to hit,” said Audebeau. “So I thought, ‘what the hey? If you can’t beat them, join them.’ Now somebody get me a glass of water and some panadol. I feel like I have fur on my brain.”

A spin-off company named Forari Online Operations Ltd (FOOL) will handle the funding and development of the Ameliorated Projection of Radio Into Lava (APRIL) technology.

Geek Heaven

Okay, so I’m leaving in a little over a week for South Africa. I’m the only sysadmin at the Institute where I work – more to the point, I’m the only technical person on the entire campus with the chops to oversee their servers. (That’s a comment about the Vanuatu environment and absolutely not myself or any other IT professional. There are some very talented people there who simply lack exposure to some kinds of technology.)

The challenge: How to make sure that everything’s ticking along more or less as it should when I’m a continent away, in a locale whose Internet decrepitude is surpassed only by the locale I need to monitor? If I wait until something’s gone so wrong that someone has to contact me, I’ve lost the game already.

The solution: I’ve just hacked up a little OSD display in perl that uses SSH::RPC to poll server stats on all my production machines. It sits in the bottom left corner of my screen. As long as everything stays mostly green, I’m okay.

Total bandwidth usage is about 2 Kbps. Given that this is manageable from my pathetically poorly conditioned 128K DSL line from home, I have every reason to believe that it will be viable in SA as well.

For bonus points, I’m going to configure it so that it just pops up for a minute or so every $INTERVAL (which will likely be 15-30 minutes).

For yucks, if load average gets completely out of hand, it starts shouting that my computer is on fire. (Blame Nik for this one.)

I am one very contented geek.

Smells Like Team Spirit

[Originally published in the Vanuatu Daily Post’s Weekender Edition.]

When I learned of the release of this year’s Pacific Economic Survey, I was excited. I shouldn’t have been. The contrast between the 2008 report and this year’s could not be stronger. How could something so promising have fallen so far so fast?

When a player fails, you blame the player. When a team fails, you blame the coach.

Produced by the Australian government, the Survey looks at economic trends across the region and maps them to major development issues. Or, at least, that’s the game plan.

The 2008 report provided timely and useful assessments of telecoms and transport sector liberalisation. It was an enlightening document that validated some of Vanuatu’s key policies as well as providing analysis concerning future trends. I found it useful enough that I wrote about it or referenced it 7 times over the course of the year.

This year, I expect to write about the survey just this once. The 2009 report seems to be animated primarily by the Australian government’s desire to see a regional free trade agreement. The Survey sacrifices common sense and ignores its own data in its quest to glorify liberal trade policies that simply do not fit with the economic realities in Vanuatu today.

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The Black Widow

[Originally published in the Vanuatu Daily Post’s Weekender Edition.]

I heard a fascinating tale the other day. A woman of my acquaintance, happily married with children, had apparently been married twice already. Each time, the husband had become abusive and, each time, had died suddenly, without explanation. Word was that she was adept at ‘posen’ – subtle potions that kill suddenly, hours or even days after their ingestion.

Whatever his motivation, her current husband was the model of good behaviour; he never ‘passed behind’ (the Bislama term for adultery) and looked after the children as if they were his own.

Doubtless polished and embellished in the telling, the story remains, at its core, perfectly credible. Spousal abuse is rampant in Vanuatu society, and the police, courts and kastom do almost nothing to protect women. It’s not at all beyond imagining that a woman might take matters into her own hands and act to stop her own suffering using whatever means necessary.

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Begging the Question

[Originally published in the Vanuatu Daily Post’s Weekender Edition.]

I’m a bit of a curmudgeon when it comes to language. It’s partly because I value clear expression, partly because it’s just my nature. One of my pet peeves is the habit shown by some to co-opt certain words and phrases in order to make themselves sound smart or virtuous.

One of the most common sins is the misuse of the phrase ‘begging the question’. Begging the question is what’s known as a logical fallacy – it’s something that sounds reasonable, but uses false logic to achieve its argument. Where begging the question is concerned, the logical flaw is in the assumption behind the question. The stock example of this tactic is of a courtroom lawyer who asks the defendant, “When did you stop beating your wife?

Now, you can see the problem here. There’s an unspoken assumption behind the question, one that we in Vanuatu know to be false: Quite obviously the defendant has never actually stopped beating his wife. The illogic is made even clearer by the laughable assumption that an abusive husband might somehow end up in court.

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